At Girgavdi Dairy Farm, we are committed to providing our customers with the finest A2 Cow Ghee products. We recognize that there may be occasions when a refund or cancellation is necessary. This Refund and Cancellation Policy is designed to facilitate a clear and efficient process for both our customers and our team.

1. General Refund and Cancellation Guidelines

Once an order is placed, we prioritize the preparation and dispatch to ensure timely delivery. Therefore, we typically do not accept cancellation or refund requests after an order has been confirmed. However, customer satisfaction is paramount to us, and we will consider specific situations outlined below to find an agreeable solution.

For assistance, please reach out to us at girgavdidairyfarm111@gmail.com or call us at 9662228507. We are here to help!

2. Damaged Product Policy

We take great care in packaging our A2 Cow Ghee to ensure it arrives safely. If you receive a damaged product, please follow these steps:

Reporting a Damaged Product:

  • Notify us within 3 days from the delivery date by contacting us at girgavdidairyfarm111@gmail.com or calling 9662228507.
  • Provide the following information:
    • Order number
    • Image of the invoice
    • One image of the outer packaging
    • Two clear images of the damaged product
    • A video showing the unboxing process

Upon receiving your request, we will investigate and work with you to provide a suitable resolution. Please note: Only the damaged product will be eligible for replacement if multiple items were shipped.

We aim to respond to all inquiries within 24-48 hours.

3. Missing Product Policy

In the unlikely event that an item from your order is missing, we apologize for any inconvenience caused. To resolve this issue, please follow these steps:

Reporting a Missing Product:

  • Contact us within 3 days of the delivery date via girgavdidairyfarm111@gmail.com or call 9662228507.
  • Provide the following details:
    • Order number
    • Image of the invoice
    • One image of the outer packaging
    • An unboxing video

We will promptly investigate and re-ship the missing product to complete your order. 

Please note: We do not issue refunds for missing products but are dedicated to ensuring you receive what you ordered as quickly as possible.

4. Spoiled Product Policy

At Girgavdi Dairy Farm, we ensure that our A2 Cow Ghee is made with the finest ingredients, free from artificial preservatives. Variations in taste, color, and texture are common; however, if you receive a genuinely spoiled product, we are here to assist you.

Reporting a Spoiled Product:

  • Notify us within 10 days from the delivery date by emailing girgavdidairyfarm111@gmail.com.
  • Provide the following details:
    • Order number
    • Date of packaging (found on the product label)
    • Clear images or a video showing the condition of the spoiled product

We do not accept returns based solely on natural variations. If the product is compromised, we will work with you to provide a replacement.

5. Non-Returnable Items

We do not accept returns or process refunds for the following scenarios:

  • Products that have been opened or used beyond normal inspection.
  • Items not in their original packaging.
  • Products returned without prior approval or outside the specified reporting time frame.

We reserve the right to refuse returns that do not meet these conditions to maintain the quality and freshness of our products.

6. Replacement Process

Upon reviewing and approving your refund or replacement request (for damaged, spoiled, or missing items), we will take the following actions:

  • Replacement of Products: We will resend the product(s) at no additional cost.
  • Amicable Resolution: We strive for fairness in all claims and will work diligently to resolve any issues to your satisfaction.

Please note that replacements are subject to product availability. If the product is out of stock, we may offer a substitute or provide a resolution in the form of a future discount.

7. Cancellation Policy

We understand that unforeseen circumstances may necessitate order cancellations. Please follow these guidelines:

Cancellation Before Dispatch:

  • If you wish to cancel your order, please contact us before it is dispatched. Reach out at girgavdidairyfarm111@gmail.com or call 9662228507 as soon as possible.

Cancellation After Dispatch:

  • Once an order is dispatched, cancellation requests cannot be processed. However, you may refer to our Damaged Product Policy or Missing Product Policy as needed.

8. How We Handle Disputes

In the rare event of a dispute, we are committed to resolving the issue fairly and transparently. We emphasize clear communication and will work closely with you to achieve the best possible outcome.

For further assistance, please do not hesitate to contact us at girgavdidairyfarm111@gmail.com. Your satisfaction is our top priority.